At Giovanco we offer breathtaking products in the latest fashion and of the highest quality.
📦 Insured Shipping: Every order includes real-time tracking details and insurance coverage in the unlikely event that a package is lost or stolen in transit.
✉️ Customer Care: We have a team of live carers ready to help you and answer your questions within 72 hours, 7 days a week.
🔒 Secure Payments and Information: We use SSL Secure encryption to 100% protect your personal and financial information.
We are open 24/7 as usual. And We are working hard to guarantee safety delivery on time! But due to social distancing and keep our colleague safe the handling time will add 3 - 8 days. Free shipping on orders over $89.
Giovanco can deliver to most countries in the world such as the United States, the United Kingdom, Australia, and Canada, covering more than 200 countries and regions in North America, South America, Europe, Asia, Africa, and Oceania.
Countries not shipped to include:
Aland Island, Ascension, Azores, Balearic Islands, Bouvet Island, Caroline Islands, China Mainland, Eritrea, Northern Mariana Islands, Somalia, Somaliland, Spanish Territories Of N.Africa, Yemen, YUGOSLAVIA, Zaire.
About Shipping times:
Delivery services limited by government restrictions and the cancellation of the flight. That means the expected time receiving your package should be 20-30 business days on average. Hope you can unerstand.
Receiving time = Handling time + Shipping time
- Handling time: 3-8 business days (Quality control/Picking&Sorting/Packaging...)
- Shipping Time: 15-30 business days
About shipping costs in most countries and regions
All orders below $89:
- Standard Shipping: 15-30 business days ($9.99)
- Fast Shipping(DHL/FedEx): 4-10 business days ($25.99)
All orders up $89:
- Standard Shipping: 15-30 business days (FREE SHIPPING)
- Fast Shipping(DHL/FedEx): 4-10 business days ($15.99)
About shipping costs in Canada
All orders below $89:
- Standard Shipping: 15-30 business days ($19.99)
- Fast Shipping(DHL/FedEx): 4-10 business days ($29.99)
All orders between $89 and $159:
- Standard Shipping: 15-30 business days ($15.99)
- Fast Shipping(DHL/FedEx): 4-10 business days ($19.99)
All orders up $159:
- Standard Shipping: 15-30 business days (FREE SHIPPING)
- Fast Shipping(DHL/FedEx): 4-10 business days ($9.99)
About Shipping Address:
- Your billing and mailing address had better be a complete match. If it's not a complete match you may be asked to verify your order. Fraudulent transactions will be cancelled.
- Please make sure your address is correct (Please write your complete address includes Apt# Street City and State.The loss caused by incomplete address or incorrect address will be covered by customers)and updated before your package is shipped. Once shipped you'll be responsible to contact the shipping company to make changes to your order.
- Additional shipping charges caused by address modification or special address which do not include in Free Shipping Service will be paid by customers.
- For delivering successfully, we suggest you leave your mobile number and recheck the address during checkout process. Unsuccessful delivery caused by unavailable mobile/address cannot be compensated.
- For express service, DHL will only accept shipments to a valid street address. They do not deliver to P.O. Boxes. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.
About Shipping Status/tracking#
- Once you have placed an order, you will receive an Order Confirmation E-mail to confirm your order details. Once your item ships, you will receive a Shipping Confirmation E-mail with tracking#.
- The tracking # is used for Shipping Part II (Distribution center to your home) since we use different carriers in Part I & II. It may cannot be tracked by 3-5 days or only showed "PRE-SHIPMENT", but do not worry, your order is under control. If you want to know the exact status in Shipping Part I, we can check it for you via e-mail.
- Giovanco.com can not responsible for shipping times so do not offer refunds just because an order arrived later than expected.
- Giovanco.com is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (eg:1-800-275-8777).
Tips for our Giovancers:
- We will notify the delay(caused by Bad Weather/Shopping Season/Order Surge) on FB home page and website shipping info page sometimes.
- Customs house taxes happen sometimes and we are not responsible for it.
- All shipping & delivery lead times are estimated by business time.
- If you have any other questions, please contact our customer service team : [email protected] (*Since we have too many emails to deal with recently, your email will be replied in 48 business hours.)
Thank you for your patience and understanding.
The Giovanco Global Shipping Service is supported by following great carriers:
Thank you for shopping at giovanco. Our online store offers unique fashion products from our independent designers, using high-quality materials and reliable production. Our QA team members inspect each product before packaging to ensure maximum customer satisfaction.
- After purchasing the goods, how long is the time limit for returning the goods, and do I need to bear the return shipping cost?
If you are not satisfied with the goods you received, you can apply for a return within 30 days after receiving the goods. Return shipping costs are borne by yourself.
Receipt of the goods → dissatisfied → contact customer service → meet the conditions of return and exchange → customer service provides the return address, send the goods → email contact customer service to provide a screenshot of the return information → confirm receipt → refund
- In which case the goods cannot be returned？
- The following items cannot be returned: underwear, swimwear, beauty tools, jewelry and accessories, and free gifts.
- Hang tags and clothes are artificially damaged and have been worn and washed, affecting secondary sales.
NOTICE: In the case of swimsuits or received goods, when there are defective/damaged or wrong items, you must send us pictures showing the problem/defects by email, and you need to contact customer service first.
- The returned items must be in an unused state together with the original packaging and will not affect the secondary sale. We do not accept returned items that have been worn, damaged, washed or altered in any way.
All exchange requests will be processed as refunds. Cannot be returned at this time. If you want to exchange the goods, you need to return the purchased goods to get a refund and place the order again.
- We do not accept returned packages that use the cash on delivery service. The return shipping fee is non-refundable. If you send a paid item, we will refuse to pay.
- Before you send the returned goods to us, please be sure to double-check whether your returned goods are correct. We are only responsible for the products sold on this site.
cancel the order
If you cancel within 24 hours after successful purchase and payment, your order will be refunded in full. If you decide to cancel the order, please contact us by email first. If the order has been shipped, we will not accept order cancellation requests.
How to get a refund?
- We will arrange a refund for you within 1 working day after receiving your package.
- Cancel the order, we will arrange a refund for you within 1 working day.
--For PayPal refunds, it can take up to 3 to 7 business days to complete, depending on the payment method of the item (for example, Paypal balance, credit/debit card, or checking account).
--For bank card refunds, it may take 5-10 business days to appear in your account. This delay depends entirely on your credit card company and its intermediaries.
contact us: [email protected]