1. What Size Am I?

Our products are true to size. You can check the measurements of the bust, waist, hip and length in the size chart before your purchase.If you're still unsure, then send us an email at support@giovanco.com.

2. Where Does GIOVANCO Ship From?

Our products are manufactured and shipped from premium factories across East and Southeast Asia. Our factories follow strict local, national, and international regulations and have certifications from recognizable international organizations, including standards ensuring worker health, safety, and living wages.

3. Why do I need to wait for multiple parcels within one order?

Our factories are located in East and Southeast Asia.In order to deliver the package to you ASAP, we will pack it directly from the factory and deliver it. Therefore the clothes might come from different factories and the package would be sent out separately.

4. How Long Does Shipping Take?

Shipping time can vary depending on the destination region and country.Estimated delivery time is between 10-20 business days.

5. What Is the Status of My Order?

You'll receive a shipping confirmation email once your order has been shipped. You can click on the tracking link in the email to view the updated status of your package. If you need help finding this, email us at support@giovanco.com and we'll happily check it for you!

6. Can I Change or Update My Order?

We process our orders quickly and cannot change or update your order once it has finished. Please reach out to us as soon as the order is placed at support@giovanco.com and our customer service team will try to accommodate any changes before the order is packed for shipment. Please note that this is not always possible.

7. What's Your Return Policy?

While we're confident you will love the product you ordered, you have 30 days to decide if an item is right for you.

If you would like to return the item, please contact us within 30 days of delivery. Please email support@giovanco.com with your return request. Please be sure to indicate which item or items you will be returning and your reason for return.

Do not send returned items from the package you received to the sender's address. We will not accept any returns that have not been initiated with us before your return shipment.

Once you receive the return confirmation, you may return the unworn and unwashed products to the provided address. We must receive the returns within 30 days of the return confirmation email. Please note that we do not cover return delivery fees. Returns for underwear are not accepted.

If you have not received your refund within 30 days of shipping your returned product, please contact support@giovanco.com

8. Can I make an exchange?

Sorry for the inconvenience, we currently do not offer exchanges. However, we will advance this part as soon as possible. Stay tuned.

9. How Can I Protect Myself?

To ensure your safety, please order exclusively through GIOVANCO's official websites and Facebook accounts.
For a list of all official GIOVANCO websites, please see:
Facebook: https://www.facebook.com/giovanco.official
Email: support@giovanco.com
official websites: https://www.giovanco.com
We do not solicit payments from influencers or customers via email through our official website.