Cancel & Refund

1. If you cancel within 24 hours after successful purchase and payment, your order will be refunded in full. If you decide to cancel the order, please contact us by email first. If the order has been shipped, we will not accept order cancellation requests.

2. Returns can be made within 30 days from the date you've received all your items. Please contact us immediately. No returns are made after 30 days from the date you've received your items.

Conditions：

1. All item(s) must be unworn and in the original condition with the original packaging and all tags attached. Any item(s) that appear to have been worn, washed, or altered in any way will not qualify for a refund. The original shipping cost is non-refundable.

2. The following items cannot be returned. underwear, swimwear, beauty tools, jewelry and accessories, and free gifts.

3. All exchange requests will be processed as refunds. Cannot be returned at this time. If you want to exchange the goods, you need to return the purchased goods to get a refund and place the order again.

4.The return shipping fee will be at your own cost.

Important notice:

1. We do not accept returned packages that use the cash on delivery service. The return shipping fee is non-refundable. If you send a paid item, we will refuse to pay.

2. To return a package, please contact our Customer Service for a return address. Please do not send your return to the sender's address on your package.

3. Please make sure you don't include items not from GIOVANCO by accident in your return package. We will not be responsible for sending back those items to you.

Refunds:

PayPal account refunds: Up to 48 hours

Credit card refunds: Between 7-14 business days

Receipt of the goods → dissatisfied → contact customer service → meet the conditions of return and exchange → customer service provides the return address, send the goods → email contact customer service to provide a screenshot of the return information → confirm receipt → refund

Still Need Help?

Please contact support at support@giovanco.com